Snow Summit Townhouse Unit 12

We called the day before our arrival to see if we could come a day early, but we were told that it was being rented that night and that we also couldn't make early check in because of the rental before us. When we did arrive, the condo looked like it had not been cleaned, aside from the counter tops in the kitchen and bathrooms. The beds were made, but they were dirty. The master bed linens smelled like cigarettes and were sticky to touch. We couldn't sleep in the bed the first night and had to sleep on the couch. I ended up washing all of the bedding that day, including the mattress cover. The bathrooms were clean, but the soaps and shampoos were just scattered on the counters. Upstairs we found a cookie in the carpet, a moisture absorber on the floor, crumbs and puzzle pieces scattered and a ball of tin foil under the curtain. Our son found pills on the tv stand too! When we opened the curtains to see the snow on the deck, the curtain rod separated, and the curtains fell to the floor. In the kitchen, there were a couple tiny pots and one pan but no matching lids. It made it difficult to boil water or cook anything. We packed all of our food expecting to eat in, but it was pretty much impossible. There was 1 weird spatula that was half spatula, half tong, which made it impossible to use. There was only one hand towel in the kitchen, we had to buy towels. We brought bottles of wine, but the cabinets were just stocked with XL Plastic mismatched cups and tiny mugs. The fireplace was missing the key to start it. When I called the office, I mentioned how cold it was upstairs, and hot downstairs, the receptionist scolded me for not closing the downstairs vents, but I checked, and there was no way to close them, I was also assured that our condo had been cleaned five days before our arrival, but we were told the day before arriving that it was being rented the night before we arrived. We spent half our trip fixing problems and waiting for maintenance.